Municipal Electric Department

Our electric department was established in 1909 and now serves over 600 customers. We purchase power from the New York Power Authority (NYPA) and New York Municipal Power Authority (NYMPA). The village recently received recognition from NYPA for being a municipal electric provider for 100 years.

Power Outages and Emergencies

If you experience a power outage or problem with your electric supply please call 329-5717 or for an emergency after hours you can call 234-1454. The emergency line will provide updated information in the event of an extend outage. Please be patient as it could take more than 30 minutes to diagnose the problem.

Streetlight Problems

To report a malfunctioning street light, please call 585-494-1513.

Metering and Billing

Your electric meter is read monthly by our electric department employees, utilizing AMR (automated meter reading) technology. Your meter communicates with our employee's hand held scanner and the readings are downloaded to the Village's billing softwar

Occasionally residents ask to have their meters checked for accuracy, at which time one of our electric employees travel to the Village of Spencerport to use their tester. To date all meters have proven to be within the established parameters set by the Public Service Commission.

Bills are mailed at the end of the month and due without penalty by the 14th of the following month. After that date a late charge of 1.5% is applied. The bill you receive is for the prior month's usage; thus a bill dated the end of March is for electricity used in February.

Paying Your Bill

The Village of Bergen currently offers five ways to pay your utility bills:

• Mail to PO Box 100 Bergen, NY 14416
• Use the secure drop box near the front door of the Village Office at 11 N Lake Ave.
• Pay in person at the Village Office, Monday-Friday 8:30-4:00
• Pay over the phone using a credit card (American Express cards not accepted at this time)
• Automatic withdrawal from your bank account or credit card. Call the Village Office at (585) 494-1513 to set up this option.

Please Note: As of June 1, 2011 the minimum charge for which a credit or debit card may be used will be $20.

Trouble Paying Your Bill?

If you are experiencing difficulties paying your electric bills or have received notice of disconnect due to lack of payment please contact the Village Office at 585-494-1513. A payment plan may be available to help you.

Help may also be available at the following websites:

• Home Energy Assistance Program (HEAP)
• NYS Office of Temporary and Disability Assistance
• Salvation Army

Disconnection is regulated and monitored by the New York State Public Service Commission. For further details, see the PSC's Home Energy Fair Practices Act (HEFPA). Your electric service may be disconnected due to lack of payment. Disconnection is regulated and monitored by the New York State Public Service Commission. The PSC's consumer website provides a plain-language explanation of the Home Energy Fair Practices Act (HEFPA). Click here to learn more.

PPAC - Purchase Power Adjustment Clause

The Village of Bergen is one of only 43 municipalities in the state that has a Municipal Electric Department and a contract that allows us to purchase hydro power, which is the cheapest power available. The Village is limited in the amount of hydro power that we are allowed to purchase. Any electric purchased over the limit is supplemented by power purchased from NYMPA and is much more expensive. The PPAC rate reflects the amount of the supplemental power purchased plus charges for transmitting the power, ancillary charges, and loss factors. In the summer months the electric demand is higher so we are forced to purchase more supplemental power which raises the PPAC.

The Village of Bergen Electric is regulated by the Public Service Commission and they continually monitor our calculations and collection of these charges.

Make Your Home More Energy Efficient!

The Village's Bergen Energy Efficiency Program (BEEP), seeks energy solutions designed to create measurable advantages for  customers in a technology-focused environment. Some of the programs the BEEP has put in place that benefit Village residents are:

• Appliance Rebates
  This program encourages residents to buy energy star labelled appliances by offering a rebate when you mail in the information of your new purchase.
• Infrared Technology
  The Village will do an infrared scan of your house to check for energy loss. This will then be put into a written report with pictures and will be explained to you by an employee of the Village of Bergen.
• Window Rebate
  This program encourages residents to buy energy star labelled windows by offering a rebate of $25 when you provide information of your new purchase.
• Insulation Rebate
  The village rebates a percentage of insulation that is placed in the attics of qualifying village residents.

The Village encourages you to take advantage of these great programs!